Streamlined delivery of hygiene products and services
Hygiene systems came to us looking for experienced PHP developers based in Auckland. Hygiene started with an in-house custom software development project which quickly grew into a central management tool which needed outside help to develop and maintain.
We took over Hygiene Systems customer portal project from another developer. Since then we have extended Hoop to mobile devices for service staff, streamlined the invoicing process, and extended the Customer relationship management and Sales and ordering aspects of the application.
We unified the New Zealand and Australian versions of the application so that both sides of the Tasman are using the same software rather than maintaining two versions of the system.
Clear graphical dashboards which provide realtime updates of sales and marketing data to the whole company.
Tracking customers orders and service requests to ensure nothing falls between the cracks.
A proposal system was designed to streamline and unify the way that sales members can build proposals and quotes.
From building the proposal and signing an agreement, right through to setting up an installation, each customer will have the same experience no matter who is doing the work.
Customers time is valuable. The customer portal allows cutomers to order products and services, and manage their hygiene contracts online.
The hoop247 portal is designed to make hygiene processes as simple as possible
Hoop seamlessly supports two different accounting and warehousing cloud services.
Some sites are on a Xero/Unleashed combination and other sites use MYOB Advanced Business
A custom Virtual Meeting system was implemented on top of Twilio to allow video meetings to be created and attended in place of in person meetings during the Covid19 pandemic.
This has allowed the on-boarding of new customers and the retention of existing customers even when restriction meant an in person meeting was not possible.
Onsite service is key component of Hygiene Systems offerings. Mobile technicians are the front line staff who the customer sees most often. As such technicians need to co-ordinate servicing and product ordering, ideally before customers are aware there is an issue.
The mobile tech app allows technicians to plan their day and service run. While onsite, they are able to communicate back to the office to order new products. And more importantly pass on issues and sales opportunities to the account manager, so that the little things don't slip though the cracks.
The app we produced for Hygiene systems is a progress mobile web app, optimised for Android devices.
Progressive mobile web apps have some advantages over native apps:
Mobile web apps are a great option when developing mobile apps for internal users who do not require offline capabilities.